desktopbox shop

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Terms of Service

Effective Date: September 2, 2026

1. Introduction

Welcome to the official website of desktopboxshop, accessible at www.desktopboxshop.com. These Terms of Service (hereinafter referred to as “Terms”) constitute a legally binding agreement between you (hereinafter referred to as “User”, “you” or “your”) and desktopboxshop (hereinafter referred to as “we”, “us” or “our”). By accessing, browsing, registering an account, placing an order, or using any services provided on this website, you acknowledge that you have fully read, understood, and agreed to be bound by all clauses set forth in these Terms.

We specialize in providing high-quality, minimalist desktop organizers, storage boxes, pen holders, file folders and a wide range of carefully curated stationery products, dedicated to turning cluttered desks into tidy, inspiring work and study spaces for students, office workers, hobbyists and all users who pursue an organized daily life. If you do not agree with any part of these Terms, please do not access or continue to use our website and related services.

Our official contact information is as follows:

  • Email: lorien@desktopboxshop.com
  • Physical Address: 18 Yishun Ave 9, Singapore 768897
  • Contact Phone: +65 62550832

2. Eligibility of Use

To use our services, you must meet the following eligibility requirements:

  1. You are at least 18 years of age, or have reached the age of majority in the jurisdiction where you reside, and have full civil capacity to enter into a binding legal agreement. If you are under the age of majority, you may use our services only under the supervision and explicit consent of a parent or legal guardian, who will be held responsible for all your activities on this website.
  2. You are not a person who is prohibited from using our services under the laws of Singapore or other jurisdictions where you reside.
  3. If you are registering a corporate account on behalf of a business entity, you confirm that you have the full legal authority to bind that entity to these Terms, and you agree to be personally responsible for any breach of these Terms by the entity.

We reserve the right to refuse to provide services, terminate accounts, or cancel orders at our sole discretion if we reasonably determine that you do not meet the above eligibility requirements.

3. Account Registration and Security

When you create an account on our website, you agree to the following obligations:

  1. You shall provide true, accurate, current and complete registration information, including but not limited to your full name, valid email address, contact phone number, and correct shipping address. You shall promptly update your account information in a timely manner to keep it accurate and complete at all times. If you provide any false, misleading or outdated information, we reserve the right to suspend or permanently terminate your account without prior notice.
  2. You are solely responsible for safeguarding your account login credentials, including your username and password, and for all activities that occur under your account. You agree to notify us immediately if you become aware of any unauthorized access, use of your account, or any other security breach. We will not be liable for any loss or damage arising from your failure to comply with this security obligation, whether authorized by you or not.
  3. You may not use the account of another user without explicit written permission from that user. You may not transfer, assign, sublicense or sell your account access rights to any third party without our prior written approval.

4. Product Information, Pricing and Order Processing

All products displayed on our website, including desktop storage boxes, pen holders, file folders and other stationery items, are subject to the following provisions:

  1. We have more than 5 years of experience in product selection, and every product has been strictly tested for daily use, to ensure that they are durable, fit most desk sizes perfectly, and balance clean minimalist style with practical storage functions. All product descriptions, images, specifications, and functional introductions displayed on our website are for reference only, and we make every reasonable effort to present the actual features of the products accurately. However, slight variations in color, texture or size that are within the industry acceptable tolerance range may occur due to different display device settings, which do not constitute a breach of our product quality commitment.
  2. All product prices displayed on our website are denominated in the currency specified on the corresponding product page, and are subject to change without prior notice, except for orders that have been formally confirmed by us. All prices do not include applicable taxes, shipping fees or customs duties, which will be clearly calculated and displayed on the checkout page before you complete the payment process.
  3. When you place an order on our website, you are submitting a purchase offer to us. We reserve the right to verify order information, confirm stock availability, and reject or cancel the order for any reasonable reason, including but not limited to product unavailability, pricing errors, abnormal account activities, or suspicion of fraud. The formal contract between you and us is established only after we send you an official order confirmation email, confirming that your order has been accepted and the payment has been successfully processed.
  4. After the order is confirmed, we will arrange the shipment as soon as possible according to the shipping method you selected. You are responsible for providing a correct and complete shipping address, and for paying any additional customs duties, import fees or other charges imposed by the destination country when the package arrives. For all orders with confirmed payment, if the corresponding product is out of stock unexpectedly, we will notify you within 3 working days, and provide you with options including full refund, equivalent product exchange, or waiting for restock with a corresponding discount.

5. Acceptable Use Policy

When accessing and using our website, you agree that you will not engage in any of the following prohibited activities:

  1. Any behavior that violates applicable laws, regulations, judicial orders, or the public policies of Singapore, your residential jurisdiction, or the destination country of the ordered products, including but not limited to violating network security regulations, personal data protection rules, copyright and other intellectual property laws.
  2. Unauthorized access to our website server, other users’ accounts, or any system and data that we do not explicitly authorize you to access, including but not limited to launching hacking attacks, distributing malicious software, scraping website content through crawlers without our written permission, or attempting to interfere with the normal operation of our website.
  3. Using our website to upload, publish, transmit or disseminate any illegal, infringing, defamatory, obscene, threatening, or otherwise inappropriate content, including content that infringes the intellectual property rights, privacy rights or other legitimate rights and interests of any third party.
  4. Engaging in any commercial behavior that is not authorized by us, including but not limited to reselling our products for commercial speculation, sending unsolicited commercial advertisements or spam information to other users, or using our brand and trademark without our written consent.
  5. Interfering or disrupting the normal operation of our website, including uploading files that contain viruses, trojans, malicious code, or launching denial-of-service attacks to cause server downtime, data loss or other operation failures.

We reserve the right to immediately suspend or permanently terminate your access to the website, cancel all unshipped orders, and report the illegal behavior to the relevant regulatory authorities if you violate the above provisions.

6. Intellectual Property Rights

All content and resources on www.desktopboxshop.com are protected by copyright, trademark, patent and other intellectual property laws, international treaty provisions and related legal regulations:

  1. All original text content, webpage design, interface layout, logo, brand name, product images, video materials, software code and other resources on our website are the exclusive intellectual property of desktopboxshop. You are only granted a limited, non-exclusive, non-transferable personal right to access and use these resources for the purpose of browsing, selecting and purchasing our products. You may not copy, modify, reproduce, distribute, publicly display, or use these intellectual property resources for any commercial purpose without our prior explicit written permission.
  2. When you post reviews, comments, product feedback, images or other user-generated content on our website, you confirm that you own the legal copyright or corresponding authorization of the content you uploaded. At the same time, you grant us a global, royalty-free, perpetual, revocable and sublicenseable non-exclusive right to use, reproduce, modify, distribute and display these user-generated content for the purposes of product promotion, website operation and user experience optimization.
  3. If you believe that any content on our website infringes your intellectual property rights, you can contact us through the contact information provided in these Terms. We will verify the complaint in a timely manner and take corresponding measures such as removing the suspected infringing content within a reasonable time after confirming the infringement situation.

7. Disclaimer of Warranties

Our website and all services and products provided on the platform are provided on an “as is” and “as available” basis, to the maximum extent permitted by applicable law:

  1. We do not make any explicit or implicit representations or warranties of any kind, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. We do not guarantee that the website service will be uninterrupted, completely secure, or completely free of errors, and we do not guarantee that the website will be 100% free of viruses, malicious code or other potential security risks.
  2. We will take reasonable technical measures to ensure the normal operation of the website, but we will not be liable for any service interruption, system downtime, data delay or access failure caused by force majeure events including but not limited to natural disasters, changes in regulatory policies, network operator failures, and third-party malicious attacks.
  3. The product quality warranty we provide strictly complies with the relevant provisions of Singapore’s Consumer Protection (Fair Trading) Act. If you receive a product with manufacturing defects, you can contact us within the valid warranty period to apply for after-sales service. Except for the clear product quality warranty provisions, we do not make any other additional warranties for the products, and we will not be liable for any damage caused by improper use, artificial damage, or non-compliant operation of the products by users.

8. Limitation of Liability

To the fullest extent permitted by applicable law, you agree that:

  1. Under no circumstances will desktopboxshop, our directors, employees, partners, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business reputation, business interruption losses, arising from your use of our website, products or services, regardless of whether we have been notified of the possibility of such damages in advance.
  2. In any case, our total aggregate liability to you for all claims arising from the use of our website, products or services, will not exceed the total amount you actually paid to us for the corresponding products or services that caused the claim within 12 months prior to the occurrence of the accident.
  3. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for consequential or incidental damages, so some of the above liability limitation clauses may not be fully applicable to you, but the scope of liability will be limited to the maximum extent permitted by the local mandatory laws.

9. Return, Refund and After-sales Policy

Our return and after-sales service rules are formulated on the basis of fully protecting your legitimate rights and interests, and are consistent with the positioning of our stationery and desktop storage products:

  1. You have the right to apply for a return within 7 calendar days from the date you receive the product, provided that the product remains in its original unused condition, with all original packaging, labels and accessories intact. You shall bear the return shipping costs unless the return is caused by our product quality problems, wrong delivery or other errors on our part.
  2. After we receive and verify the returned product is in good condition, we will process the full or corresponding partial refund for you within 7 working days, and the refund will be returned to the original payment account path you used when placing the order. The arrival time of the refund depends on the processing speed of your payment institution or bank.
  3. For products with confirmed manufacturing quality defects within 30 days after receipt, we will provide you with free replacement or full refund services, and we will bear the shipping costs for sending the new product to you and recycling the defective product. If you encounter problems such as missing accessories, damaged outer packaging during transportation, you can contact our customer support team through the email lorien@desktopboxshop.com, and we will provide you with a satisfactory solution within 24 working hours.

10. Modification of Terms of Service

We reserve the right to modify, update or adjust these Terms of Service at any time according to business operation needs, policy changes or legal requirements. When we make adjustments to the Terms, we will post the updated version on a prominent position of our website, and mark the new effective date at the top of the revised Terms.
After the revised Terms are published on the website, your continued access to the website, placing new orders or continuing to use our services will be deemed that you have agreed to accept the modified Terms. If you do not agree with the revised Terms, you have the right to stop using our services and close your account. We will make reasonable notifications through in-site announcements or emails if there are major changes that significantly affect your rights and interests.

11. Termination of Service

Either party can terminate the service agreement at any time according to the following rules:

  1. You can stop using our website service at any time, and apply for permanent closure of your account by contacting our customer service team through the official contact email. After the account is closed, all your personal data will be processed in accordance with the provisions of our Privacy Policy.
  2. We can immediately suspend or permanently terminate your access to all or part of our services, cancel all unshipped orders without prior notice, if we reasonably determine that you have violated any provisions of these Terms, engaged in illegal activities, or your account has abnormal risks that endanger the security of our website, other users’ legitimate rights and interests.
  3. After the termination of the service, the clauses in these Terms that should continue to take effect, including but not limited to intellectual property rights protection, limitation of liability, dispute resolution clauses, will continue to be legally binding on both parties.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore, excluding its conflict of law rules.
Any dispute, controversy or claim arising out of or relating to these Terms, the breach, termination or validity of these Terms, shall first be resolved through friendly negotiation between you and us. If the dispute cannot be resolved through negotiation within 30 working days, both parties agree to submit the dispute to the exclusive jurisdiction of the courts of Singapore.

13. Contact Information

If you have any questions, complaints or suggestions about these Terms of Service, our products or services, please contact us through the following official channels:

  • Official Email: lorien@desktopboxshop.com
  • Physical Mail Address: 18 Yishun Ave 9, Singapore 768897
  • Contact Phone: +65 62550832

Our customer support team will respond to your legitimate inquiries within 24 working days on business days.