desktopbox shop

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Refund and Returns Policy

Effective Date: September 2, 2026

Thank you for shopping at desktopboxshop.com (the “Site”), owned and operated by desktopbox shop. We carefully select and test our desktop storage boxes, pen holders, table mats, and stationery products to ensure they balance clean aesthetics with durable functionality.

If you are not completely satisfied with your purchase, we are here to help you resolve the issue through our structured returns and exchanges process. Please read this policy carefully before making a purchase, as your transaction constitutes full acceptance of these terms.

1. Strictly No “Refund-Only” Policy

To maintain a fair and secure shopping environment for our business and our global community, desktopbox shop strictly does not permit or support “refund-only” requests.

  • Physical Return Requirement: Under no circumstances will a monetary refund or store credit be issued while the customer retains possession of the purchased item. To receive a refund or an exchange, the physical item must be successfully returned to our designated fulfillment center following the authorized procedures outlined below.
  • Abuse Prevention: Any requests demanding a full or partial refund without a willingness to return the physical product will be automatically denied. This includes cases where customers claim the item is not as expected, ordered by mistake, or no longer needed.

2. Return Window and Eligibility

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To qualify for an authorized return, your item must meet the following strict conditions:

  • The item must be in the same condition that you received it: completely unused, unwashed, and undamaged.
  • The product must be in its original packaging, including all original boxes, internal protective wrapping, inserts, and tags.
  • You must provide the receipt, invoice, or proof of purchase associated with the order.
  • The item must not belong to the non-returnable categories listed in Section 6.

Any item that shows visible signs of use, assembly, wear and tear, or is returned without its original packaging will be rejected and sent back to the customer at their own expense.

3. Step-by-Step Return Process

To initiate a return, you must follow these sequential steps. Do not ship any items back to us without receiving prior written approval.

  1. Submit a Request: Contact our dedicated customer service support team via email at lorien@desktopboxshop.com or call us at +65 62550832. You must state your order number, the specific item(s) you wish to return, and the clear reason for the return.
  2. Receive Authorization: If your return request meets our basic eligibility criteria, our team will issue a Return Merchandise Authorization (RMA) number along with the exact delivery address of our Singapore fulfillment center: 18 Yishun Ave 9, Singapore 768897.
  3. Pack the Product: Securely package the item in its original box and place it inside a suitable shipping container to prevent damage during transit. Clearly write the RMA number on the outside of the shipping box.
  4. Ship the Package: Drop off the package at a reliable postal service or courier provider. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for items lost or damaged in transit back to us.

4. Shipping Costs for Returns

  • Customer Responsibility: Unless an item is proven to be defective or damaged upon arrival (see Section 5), the customer is entirely responsible for paying all return shipping costs. Shipping costs are non-refundable.
  • International Shipments: For customers outside of Singapore, please note that any customs duties, taxes, or clearing fees incurred during the return shipment are the responsibility of the customer.

5. Damaged, Defective, or Incorrect Items

We take great pride in our strict quality testing routines, but if an item arrives damaged, defective, or incorrect, we will fix it immediately.

  • Inspection upon Arrival: Please inspect your order immediately upon receipt. If the product is broken, cracked, or functional elements fail to work, you must contact us at lorien@desktopboxshop.com within 48 hours of delivery.
  • Evidence Required: Your email must include clear, high-resolution photographic or video evidence of the defect, damage, or the incorrect item received, along with a picture of the shipping label on the external package.
  • Mandatory Return for Defective Goods: Even in cases of transit damage or factory defects, a physical return of the item is still mandatory before a replacement or refund is approved. Once our team reviews the digital evidence and issues an RMA, we will provide a pre-paid shipping label or reimburse your return shipping costs upon receipt and verification of the physical item at our warehouse.

6. Non-Returnable and Final Sale Items

Certain types of items cannot be returned or exchanged under any circumstances:

  • Clearance and Final Sale Items: Any products purchased from our “Sale”, “Clearance”, or promotional flash sale sections are strictly final sale.
  • Gift Cards: Digital or physical gift cards cannot be returned, cancelled, or redeemed for cash.
  • Custom or Personalized Orders: Any desktop storage organizers or mats customized to specific sizes, materials, or custom engravings cannot be returned.

7. Inspection and Processing of Refunds

Once your return package is delivered to our warehouse at 18 Yishun Ave 9, Singapore 768897, it will undergo a comprehensive physical inspection by our quality assurance team. This process typically takes between 3 to 5 business days from the date of arrival.

  • Approval Notification: We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on its physical condition.
  • Refund Execution: If approved, your refund will be processed automatically, and a credit will be applied directly to your original method of payment.
  • Processing Time: Please note that banking institutions and credit card companies can take 5 to 10 business days to post the refund to your account. We have no control over this internal banking processing window.

8. Order Cancellations and Modifications

  • Before Shipping: If you need to cancel or modify your order, you must contact us immediately within 2 hours of placing the order. If the order has not yet been processed or packed by our warehouse team, we will cancel it and issue a full refund.
  • After Shipping: Once an order has been handed over to our logistics partners and a tracking number has been generated, it cannot be cancelled or modified. You must receive the package and follow the standard physical return process outlined in Section 3. Refusing a delivery from the courier does not constitute an authorized return and may result in the forfeiture of your refund.

9. Contact Information

For any further clarifications, questions regarding our return procedures, or to open a return request, please contact our support team using the official details below:

  • Company Name: desktopbox shop
  • Website: desktopboxshop.com
  • Email Address: lorien@desktopboxshop.com
  • Physical Address: 18 Yishun Ave 9, Singapore 768897
  • Telephone Number: +65 62550832